Logging In and Resetting Your Password

If your organization has enabled self registration, you may need to create an account from your organization's sign-in page before you can log in.

Verifying Your Account

If your account has been created by a user in your organization then you will need to verify your account before logging in for the first time.

 

• You should have received a verification email. Be sure to look through your junk/spam folder if the email is not in your inbox. *Note: If you do not receive the email, check with your organization's IT department.
• Click the Verify Email link in the email to activate your account. *Note: The link in the email will expire after 48 hours. Clicking the expired link will direct you to a page where you can resend the verification email to your email address.

• You will be directed to the User Activation page to set your password. *Note: If your organization uses SAML, you will be directed to your organization's login page.
• Enter your New Password and Confirm it. *Note: Passwords must be at least 8 characters and include at least one number or special character.
• Click ACTIVATE button.

• Confirm the auto-populated Username is correct and then enter the password you just created. You can click the Show Password icon () to view what you have typed in the Password field.
• Check the Remember Me box to save your credentials on this computer. *Note: If this is a computer that is used by multiple users, we do not recommend checking this option.
• Click SIGN IN button.

How to Log In

• Enter your organization's login link into your browser's web address bar. *Note: Your URL will be specific to your organization and typically contains the name or abbreviation of your organization within the URL. If you do not know your login link, contact your account administrator.

• Click your username from the Choose a user list. *Note: If the Choose a user list does not display, type your Username in the field.
  • If you cannot find your username in this list, click Sign-in with another user, then enter your Username.
  • Click the Continue button.
• Enter your Password. Click the Show Password icon () to view what you have typed in the Password field.
• Check the Remember Me box to save your credentials on this computer. *Note: If this is a computer that is used by multiple user accounts, we do not recommend checking this option.
• Click SIGN IN button.

 

Resetting Your Password

Resetting Your Password from the Login Page

• Enter your organization's login link into your browser's web address bar. *Note: Your URL will be specific to your organization and typically contains the name or abbreviation of your organization within the URL. If you do not know your login link, contact your account administrator.
• Type your Username name. This will typically be your full email address. If you do not know your username, contact your account administrator.
• Click Continue button.
• Click the Forgot your password link.
• Enter your Username. *Note: Your username may automatically populate.
• Click SEND ME RESET INSTRUCTIONS button.

 

 

• An email will be sent to the email address associated with your username. Be sure to check your spam/junk folders if the email does not arrive after a few minutes. *Note: If the email does not arrive, please contact your IT department.
• Click the link in the email to be redirected to the page where you can reset your password.

 

 

• Enter your New Password and Confirm it.
• Click Update Password button.

Resetting Your Password after Signing In

• From within your application, click the My Password link under your Profile. *Note: The exact name and location of this link will vary depending on which Brightly application you are using. For more information, please visit your product's help page.
• Type in your Current Password.
• Enter your New Password and Confirm it. *Note: Passwords must be at least 8 characters and include at least one number or special character.
• Click Update Password button.