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Issuing refunds

Refunds can be issued for items purchased, however refunding does not include fees paid by the customer; they will be refunded the cost of the item only. Additionally, there will be a refund processing fee charged by PayPal against the account configured in Payment Gateway Configuration.


  1. From the Events Dashboard, find the event that you need to enter a refund for and select Dashboard from the Actions drop down.
  2. Search for the person requesting the refund by entering either their last name or email address in the Find registrants and purchasers by last name or email box.
  3. Click the Search link.



  1. Once you have located the individual, click the View link on the purchaser record.



  1. You will now see the details for the transaction.
  2. Click the Refund Transaction link.



  1. The refunding page allows you to specify the amount to be refunded, as well as add a memo that will be available in reporting.
  2. Enter the amount to be refunded and click Refund.
  3. Click Yes to confirm the refund.