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Issuing Refunds

Refunds can be issued for items purchased, however refunding does not include fees paid by the customer; they will be refunded the cost of the item only. Additionally, there will be a refund processing fee charged by PayPal against the account configured in Payment Gateway Configuration.


  • From the Events Dashboard, find the event that you need to enter a refund for and select Dashboard from the Actions drop down.
  • Search for the person requesting the refund by entering either their last name or email address in the Find registrants and purchasers by last name or email box.
  • Click the Search link.



  • Once you have located the individual, click the View link on the purchaser record.



  • You will now see the details for the transaction.
  • Click the Refund Transaction link.



  • The refunding page allows you to specify the amount to be refunded, as well as add a memo that will be available in reporting.
  • Enter the amount to be refunded and click Refund.
  • Click Yes to confirm the refund.



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