Work Order Messages
As previewed at our annual Illuminate user conference, Asset Essentials will soon be introducing a new feature to help facilitate effective communication and alignment between end users.
Introducing Work Order Messages: a new way for Requesters and Maintenance Teams to engage in seamless two-way communication pertaining to a work order or request. With this enhancement, users will be able to ask clarifying questions on reactive work, provide progress updates throughout the repair process, make others aware of situational changes that have occurred since a request’s submission, and effectively track communications between the parties involved in the work order lifecycle.
Depending on where a message is left within the card, communications via this new avenue will prompt email notifications being sent to Originators, Assigned To user(s), and/or users being directly replied to.
With Work Order Messages your organization will be able to more quickly resolve dependencies between Requesters and Technicians, adjust your maintenance strategy to meet the needs of the most up-to-date version of a request, and overall provide a more transparent, communicative experience in-app.
Importing Parts on the Inventory Page
Coming soon, Asset Essentials will add the ability to import parts on the Inventory page. With this, users can manage their parts from the inventory page without having to switch to the parts page to import. The new import capability also allows users to navigate the application while the import is processing. This gives users the opportunity to complete other tasks while waiting for the import to complete.
Another great enhancement added to the import on the Inventory page is clear error messages. When an import is complete, users will be able to download an error report to review and see why the import failed.
Login Workflow Updates
In the coming months, Brightly will be releasing improvements to the Asset Essentials login workflow. These improvements will provide a more consistent and predictable login experience for users. We will provide clear instructions and guidance on actions you have to take as we implement the updates.
Note: When logging into Asset Essentials or registering as a new requester, Asset Essentials will direct users to a new URL (Example URL: https://loginservice.dudesolutions.com/ClientID) to complete these functions.
