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How to clear Internet cookies and cache

The process for clearing your internet cookies and cache varies from browser to browser. Below, click on the internet browser you are using for instructions on how to clear cookies and cache from that browser.

 

       Bright Idea:

Prior to clearing cookies and/or cache, we recommend that you consult with your IT department about best practices for troubleshooting within your organization.

 

  • Open Google Chrome to any webpage.
    • For Windows users, press Ctrl + Shift + Delete on your keyboard.
    • For Mac users, press Command + Shift + Delete.
  • This will pull up a brand new tab with a screen that says Delete browsing data.
  • In the Time range drop down menu, select All time.
  • Check the box next to Cookies and other site data and Cached images and files, depending on your needs.
  • Click Delete data.

 

 

  • Chrome will work in the background to clear your data. It will not tell you when it is finished; simply wait a moment, then close Chrome completely.
  • Re-open Chrome and use as normal.

 

  • Open Internet Explorer to any webpage.
    • For Windows users, press Ctrl + Shift + Delete on your keyboard.
    • For Mac users, press Command + Shift + Delete.
  • This will bring up the Delete Browsing History pop-up window.
  • Check the box next to Cookies and website data and Temporary Internet files and website files, depending on your needs.
  • Click Delete.

 

 

  • Once you click Delete, Internet Explorer will work in the background to clear this data. When it has completed, a bar will pop up along the bottom of your webpage to notify you.

 

 

  • When you see that bar appear, close Internet Explorer completely and then re-open and use as normal.

 

  • Open Edge to any webpage.
    • For Windows users, press Ctrl + Shift + Delete on your keyboard.
    • For Mac users, press Command + Shift + Delete.
  • This will bring up the Delete browsing data menu.
  • In the Time range drop down menu, select All time.
  • Check the box next to Cookies and other site data and Cached images and files, depending on your needs.
  • Click Clear now.

 

 

  • Once you click Clear, Microsoft Edge will work in the background to clear this data. When it has completed, an "All Clear!" message will appear under the Clear button.
  • When you see that bar appear, close Microsoft Edge completely and then re-open and use as normal.

 

  • Open Firefox to any webpage.

    • For Windows users, press Ctrl + Shift + Delete on your keyboard.

    • For Mac users, press Command + Shift + Delete.
  • This will bring up the Clear All History pop-up window.
  • Set the Time range to clear to Everything.
  • Check the box next to Cookies and Cache, depending on your needs.
  • Click Clear Now.

 

 

  • Firefox will work in the background to clear your data. It will not tell you when it is finished; simply wait a moment, then close Firefox completely.
  • Re-open Firefox and use as normal.

 

  • Open Safari to any webpage.
  • In the upper left-hand corner of your screen, click on Safari and then click on Preferences.

 

 

  • In the Settings window make sure the Privacy option is selected.
  • Click on Manage Website Data....

 

 

  • This will take you to a screen with all of your stored Cookies. You can either highlight the specific cookies for your Brightly product and click Remove or click Remove All.
    • Click Remove Now in the confirmation pop-up window.
  • Click Done.
  • Close Safari completely. Then you can re-open Safari and use as normal.

 

  • From your home screen, tap on Settings ().
  • From your list of Applications, tap on Safari.

 

 

  • In the list of Safari settings, tap on Clear History and Website Data and Cached images and files, depending on your needs.

 

 

  • This will bring up the Clear History pop-up window.
  • In the CLEAR TIMEFRAME list, select All history.
  • Tap Clear History.

 

 

  • Close all active and open tabs in Safari.
  • Close the browser and all other running apps completely by double tapping the Home button or swiping up, then swiping up on your Safari window and all other running apps.
  • Re-open and use Safari as normal.

 

  • Tap the Chrome app on your device to open the web browser.
  • Tap the menu icon () and select Settings.
  • Under the Basics section, tap Privacy and security.
  • Under the Privacy and security section, tap Delete browsing data.
  • Select All time from the Time range drop down menu.
  • Tap Cookies and site data and Cached images and files, depending on your needs.
  • Tap Delete data.
  • You may be prompted to select specific sites to clear data from. Be sure to keep the specific Brightly product checked that you are working with and uncheck any other sites whose data you would like to keep, then tap Delete.
  • Close all active and open tabs in Chrome.
  • Close the browser and all other running apps completely by going to Settings, then Apps, and tap Force Stop for the Chrome browser and all other running apps.
  • Re-open and use Chrome as normal.