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KPIs

Analytics provides Key Performance Indicators. KPIs are quantifiable measurements that show how effectively your organization is achieving key business objectives and compare your performance to peers in your industry. They are commonly used to evaluate the level of success of a particular activity or progress towards a desirable goal. These KPIs report on volume of work, efficiency, and data quality. *Note: Not all clients are eligible for Analytics. To learn if you are eligible, contact Client Services.

 

The KPIs are updated every month and include a rolling 12 months worth of data. For example, if you are viewing your KPIs in March 2019, then you will see data from the first of March 2018 through the end of February 2019.

 

Volume KPIs

Volume KPIs show work order counts according to different metrics.

 

Work Order Summary

This KPI allows you to see work order counts to get a snapshot of your operations across your organization and compares them to similar organizations.

Average Work Orders Per Individual

This KPI allows you to view work order averages across your organization and compares them to similar organizations in order to evaluate workload and efficiency.

Hours Spent on Work

This KPI allows you to view trends of hours spent on work orders year-over-year across your organization and compares them to similar organizations.

Work Orders Per Square Foot

This KPI allows you to see how work orders are broken down in relation to your organization’s square footage and compares them to similar organizations.

Efficiency KPIs

Efficiency KPIs show how well your organization is performing according to specific metrics.

Response Time to Complete Work

This KPI allows you to see how your organization is responding to work orders compared to similar organizations.

Average Hours Per Week

This KPI allows you to view hours spent on work order averages across your organization and compares them to similar organizations to evaluate workload and productivity.

PM to RM Ratio

This KPI allows you to see how work orders are broken down in relation to planned vs reactive maintenance and compares them to similar organizations.

Work Order Completion

This KPI allows you to view completion details on work orders across your organization and compares them to similar organizations.

Data Quality KPI

Data Quality KPIs show what percentage of your work orders have quality data entered compared to your peers. The fields included in this KPI are Cause, Cost, Cost Center, Hours, Priority, Problem, Work Category, and Work Type.

 

Work Order Data Quality

This KPI allows you to gain insight into the data quality of your work orders to identify where you have opportunities to improve data collection. It displays the percentage of all work orders that reach an acceptable data quality standard broken up by the following 8 fields: Cause, Cost, Cost Center, Hours, Priority, Problem, Work Category, and Work Type.

This section displays your value.

This section displays peers in the top 20%.

This section displays peers that are performing in the median.

This section displays peers that are performing in the bottom 20%.