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Managing Work Orders Offline

The Asset Essentials Mobile App includes the ability to manage work orders when your device does not have access to the internet. If you know you are going to be working in an area with poor or no service, we recommend downloading your work orders for offline access. While offline, you'll be able to edit aspects of the downloaded work orders and create new work orders from the work order form. After finishing your work, you can sync any changes made while offline when you return to an area with improved service.

 

  • Tap the menu icon ().
  • Tap Work Orders.
  • This will show you a list of all the work orders in your Asset Essentials account.
  • Tap the work order selection icon ().
  • Select any work orders you need to work on while offline by tapping on the work orders. You will see a green check mark () appear next to any work orders you have selected.
  • Tap Download ().
  • The work orders will download to your device's storage for offline use. Click OK when the Asset Essentials Mobile App notifies you that the records have downloaded.

  • While offline, only downloaded work orders will appear in the work order list. Tap a work order to make edits as needed to your downloaded work orders. *Note: Assets, parts, and attachments cannot be added or edited while working offline.

  • You may also create a work order while working offline. *Note: You cannot create a work request, a work order with an Asset source type, or a work order from the map while working offline.

  • When you are back online, you will need to sync your edits so that any changes made while offline can be recorded. Tap the menu icon () then tap on Sync Work Orders.
  • The work orders that are ready to be synced will now show in the Offline WO Sync List section below the Sync Items Now button. Drag the work order to the left in order to View, Edit, or Delete the work order from that list.
  • Tap the Sync Items Now button to update the work orders with the edits made while offline.

 

     The Dude Says:

The mobile app will remind you to Sync Your Work Orders when you log into the app successfully, open the app while logged in and online, or attempt to log out while online.

Tap Sync Items Now in the pop up window to navigate to the sync page. Tap Sync in order to sync your work orders to Asset Essentials.

Tap Sync Later to continue without syncing.

 

 

  • Tap the menu icon ().
  • Tap Work Orders.
  • This will show you a list of all the work orders in your Asset Essentials account.
  • Tap the work order selection icon ().
  • Select any work orders you need to work on while offline by tapping on the work orders. You will see a green check mark () appear next to any work orders you have selected.
  • Tap the additional options () icon and select Download.
  • The work orders will download to your device's storage for offline use. Click OK when the Asset Essentials Mobile App notifies you that the records have downloaded.

  • While offline, only downloaded work orders will appear in the work order list. Tap a work order to make edits as needed to your downloaded work orders. *Note: Assets, parts, and attachments cannot be added or edited while working offline.

  • You may also create a work order while working offline. *Note: You cannot create a work request, a work order with an Asset source type, or a work order from the map while working offline.

  • When you are back online, you will need to sync your edits so that any changes made while offline can be recorded. Tap the menu icon () then tap on Sync Work Orders.
  • The work orders that are ready to be synced will now show in the Offline WO Sync List section below the Sync Items Now button. Drag the work order to the left in order to View, Edit, or Delete the work order from that list.
  • Tap the Sync Items Now button to update the work orders with the edits made while offline.

 

     The Dude Says:

The mobile app will remind you to Sync Your Work Orders when you log into the app successfully, open the app while logged in and online, or attempt to log out while online.

Tap Sync Items Now in the pop up window to navigate to the sync page. Tap Sync in order to sync your work orders to Asset Essentials.

Tap Sync Later to continue without syncing.