Setting up breadcrumbs
The Breadcrumbs feature in Asset Essentials gives Account Administrators, Supervisors, and Site Administrators the ability to track a technician’s whereabouts when they are out on a job, provide quicker response times to citizen requests, increase safety precautions, reduce liability, boost day-to-day efficiency, and plan for future work. Once breadcrumbs are configured in the account, they can start to be tracked on the map. *Note: To learn if you are eligible for this feature, contact Client Services.
Configuring breadcrumbs
*Note: A Global Administrator must activate this feature in the system settings. If your account does not have a Global Administrator, please contact Client Services to activate this feature.
- Click on the Admin menu icon, then select Configurations.
- Under the Misc section, select System Setting.
- Click the Edit button.
- In the Breadcrumbs section, check the box next to Breadcrumbs.
- In the Sync GPS Breadcrumbs every drop-down menu, select the frequency at which you would like the user's collected breadcrumbs to be synced to the map.
- In the Collect GPS Breadcrumbs every drop-down menu, select the frequency at which you would like the user's breadcrumbs to be collected.
We recommend you consider a few points when selecting the frequencies as described above.
Sync GPS Breadcrumbs Frequency Setting
- Syncing requires a data/internet connection.
- One minute is the minimum frequency available, which means that the current location plotted on the map would be no more than one minute delayed.
- Large amounts of data, such as when the sync frequency is five minutes or longer, can result in a longer time to sync the breadcrumbs if the mobile user is in an area with poor connectivity.
- Frequent syncing gives the most accurate picture of where your technician is currently. However, it can have an impact on battery life, especially with older devices.
Collect GPS Breadcrumbs Frequency Setting
- It is preferable to have a lower collection interval, such as 15 seconds, to optimize how the breadcrumbs are plotted on the map.
On the other hand, having a frequent collection of breadcrumbs can have an impact on battery life, especially with older devices.
Enabling breadcrumb tracking for users
To allow Account Administrators, Site Administrators, or Supervisor Leads to view breadcrumbs on the map in the Asset Essentials web account or to allow mobile users to collect breadcrumbs using their mobile device, permissions will need to be activated at the user role level and the individual user level.
User role permission for viewing breadcrumbs
*Note: A Global Administrator must activate the user role permissions for viewing breadcrumbs. If your account does not have a Global Administrator, please contact Client Services to activate this permission.
- Click on the Admin menu icon, then select Roles.
- Right-click on the role you need to turn the breadcrumbs permissions on for and select Edit.
- In the Menu Items section, check the box next to Map.
- In the Permissions section, under Global, check the box(es) next to Breadcrumbs. *Note: A user role set with View permissions can view everyone's breadcrumbs unless the Self Only box is checked.
- Once the user role permission is set, you can enable the breadcrumb permission at the individual user's level as well.
- Click on the Admin menu icon, then select Users.
- Right click on the user you would like to enable viewing breadcrumbs for and select Manage Permissions.
- Click the edit icon (
) in the Global Permissions section. - Check the box(es) next to Breadcrumbs. *Note: A user set with View permissions can view everyone's breadcrumbs unless the Self Only box is checked.
User profile permission for collecting breadcrumbs
- Click on the Admin menu icon, then select Users.
- Right-click on the user that will be collecting breadcrumbs and select Edit.
- Check the box next to Collect GPS Breadcrumbs.
- Click Save at the top of the page.
