Back to Mobile311 Main Menu

Submitting a Work Item

Work Items can be submitted through the Mobile311 Web Portal on a desktop computer as well as through the Mobile311 app on a mobile device. There are several ways to submit a Work Item through the Web Portal.

Submitting a Work Item using the Map

  • Identify the work order's location on the map by zooming to or searching for an address.
  • Select the Create New Work Item button () on the Toolbar.
  • Click as close as possible to the work order's location.
  • Select the appropriate Work Group and Work Type.
  • Confirm the Address is correct.
  • Enter a Description to describe what job is being performed.
  • Enter any Comments to describe what was done to complete the job.
  • You can enter additional information, such as Assignments, Photos, and transactions to the new work item using the tabs at the top of the Add Work Item window.
  • Click the Save button at the top of the window to submit the work item.

 

Submitting a Work Item through an Address Search

  • Click the Search Header in the Sidebar.
  • Enter your search criteria. *Note: When you search for an address, you must enter the street address, city, and state.
  • Click the magnifying glass icon next to the address field to search.
  • Click on a number in the Data Grid to zoom in to that location.
  • To enter a Work Item, click the Create New Work Item button () next to the desired address listed in the Data Grid.
  • Fill out the information for the work item in the Add Work Item pop up window that appears.
  • Click Save to submit the work item.

Submitting a Work Item using GIS Data

  • Click the GIS Data header in the Sidebar.
  • Check the box to turn on a base map for the GIS layer that is associated with this work item, for example Water Valves or Street Lights.
  • Click the Identify Base Data tool () on the Toolbar.
  • Click on the area of the map you would like GIS Data from.
  • GIS Data will appear in the Data Grid from the location selected.
  • To enter a Work Item, click the Create New Work Item button () next to the desired GIS data point listed in the Data Grid.
  • Fill out the information for the work item in the Add Work Item pop up window that appears.
  • Click Save to submit the work item.

 

Did you find this helpful? 

 

Back to Top