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Creating a Work Item Using GIS Lookup

Work Items can be created using GIS Lookup from both the Android mobile app and the Mobile311 Web portal.

From the Android Mobile App

  • Log into the Mobile311 app and tap on the Buttons view at the bottom of the app.
  • Tap the GIS layer.



  • The following screen will show a selected asset. If the asset selected isn't the one you desire, tap Select Asset and then tap on the applicable Asset. Tap Accept.
  • If the asset you need does not appear, tap on GIS Lookup to refresh the list of assets.
  • Once the asset is selected, you can edit the work item form and submit your request.


From the Web Portal

  • Create a work item via one of the available methods:
    • Search for an Address and then click on the Green Flag beside your result.
    • Use the Flag tool from the tool bar to drop a flag on the map.



  • A blank work item will appear. Select the Work Group and Work Type that are linked to the GIS Lookup asset.
  • Click on the 3 dot icon () to populate the assets. Then click on the drop down menu for the Asset ID field and select the desired Asset ID from the list.
  • Fill in the rest of the work item form.
  • Click Save to submit the work item.