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Mobile311 allows users to easily document their work and routes on a web-based, Esri-integrated map, which streamlines communication and helps your crews be more efficient and responsive in the field. Click on the topics below to learn more about how to use that feature in Mobile311.
If you need training on Mobile311 or have questions about your account, please reach out to Client Services at 877-655-3833 or support@brightlysoftware.com.
Table of Contents
Web Portal
- Mobile311 Web Portal Login and Layout
- Interacting with the Map
- Saving Personalization Settings
- Submitting a Work Item through the Web Portal
- Creating a Schedule
- Importing Work Items
- Adding Transactions
- Insight Dashboard
- Running Reports
- Custom Reports
Citizen Portal
- Citizen Portal: Registering and Logging In
- Submitting and Viewing Work Requests
- Map and Menu Options
Mobile App for Android
- Downloading and Logging into Mobile311 for Android
- Submitting a Work Item in the Android App
- Viewing GIS Asset Information in the Android App
- Attaching Photos to a Work Item using Android
- Adding Transactions through the Android App
- Filtering the Work Item List using Android
- Editing a Work Item using Android
- Assigning Work Items from the Android App
- Submitting Cached Items from the Android App
Mobile App for iOS
- Downloading and Logging into Mobile311 for iOS
- Submitting a Work Item in the iOS App
- Viewing GIS Asset Information on iOS
- Attaching Photos to a Work Item using iOS
- Adding Transactions through the iOS App
- Filtering the Work Item List using iOS
- Editing a Work Item using iOS
- Assigning Work Items from the iOS App
- Submitting Cached Items from iOS
Admin Site *Note: The Admin Site is only accessible to users with the Web Administrator security level.
- Work Groups
- Work Statuses
- Work Types
- Scheduled Work Items
- Routes
- Email Alerts
- Custom Forms
- Custom Report Grouping
Video Resources
