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Changing a User's Role

While using TripDirect, you may find that you need to change a user's role to give them a different set of permissions. Changing a user's role will not affect their login or password and will only change their functionality within the product. For more information about each user role, please visit the Adding Users page.

How to Change a User's Role

  • Click on the Account Setup tab.
  • Click on TripDirect Users.
  • Find and click on the name of the user whose role needs to be changed.
  • Click Save/Next Step at the bottom of the Add/Update User page.
  • Select the appropriate user role and click Next Step.



  • If you are assigning a user to the role of Site Administrator I, be sure to assign them to the appropriate Location.
  • Once you are returned back to the list of users, your changes are complete.
  • Users in the Driver role cannot be changed to a different role.


*Note: If you are attempting to change a user's role and the role options are grayed out, they are likely the Account Owner and cannot have their role changed. Contact the Client Services Center to request an Account Owner change.