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Updating the Status of a Work Order

  • From your Dashboard, use the categories under the Work Order section or the search field to find the work order you need to update.

 

 

  • Hover your mouse over the work order and hover over the More link that appears.
  • Click on the Update Status link.

 

 

  • In the pop-up box that appears, select the new status of this work order from the Update Status To drop down.
    • If you changed the status to Cancelled or Rejected, you can select the reason for this from the Rejected/Cancelled Reason pick list.
    • If you changed the status to On Hold, you can select the reason for this from the On Hold Status Reason pick list.
    • You can add custom reasons to both of these pick lists if needed.
  • Enter a Note explaining this status change and check the box if you would like the note to be Visible to the Requestor.
  • Click Save.

 

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